Last Updated: April 24, 2025
Introduction
NetGuard (“we,” “our,” or “us”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By accessing or using our services, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand our practices regarding your personal data.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name, email address, phone number, and business address
- Job title and company information
- Account credentials
- Payment information
- Communication preferences
- Information shared during consultations or support interactions
Automatically Collected Information
When you visit our website or use our services, we may automatically collect certain information, including:
- IP address and device identifiers
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent
- Click patterns and service usage
- Geographic location (country/city level only)
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie settings through your browser preferences.
How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing, maintaining, and improving our services
- Processing transactions and fulfilling orders
- Responding to inquiries and providing customer support
- Sending administrative information and service updates
- Delivering marketing communications about relevant products and services
- Conducting research and analysis to enhance our offerings
- Detecting and preventing fraudulent or unauthorized activities
- Complying with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who perform services on our behalf
- With business partners with your consent
- In response to legal process or when required by law
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected.
Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised “Last Updated” date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
NetGuard
Rm 1911A, Unit F, 19/F,
Golden Bear Centre, 66 Chai
Wan Kok Street, Tsuen Wan
Hong Kong
Email: [Coming soon]